Starting tier
Verified account and a clean start.
TRUST SHOULD BE EARNED
Copper to Platinum—without pay-to-win status.
Customers, drivers, and coffee shops can build trust over time. Higher tiers are intentionally difficult, and money never buys a better rating.
Published tier path
25 completed orders · 4.50+ rating
Reliable early history.
100 completed orders · 4.65+ rating
Sustained service quality.
300 completed orders · 4.80+ rating
High-volume, high-trust service.
1,000 completed orders · 4.90+ rating
Owner review, long clean history, and exceptional consistency.
Driver tier calculations use completed deliveries and verified post-order ratings. Platinum remains subject to an owner review for serious unresolved incidents. The owner can grant a retention tier with a written internal reason; the dashboard labels it as owner-granted rather than earned.
Referral rewards are planned, not live yet
A coffee shop may refer a driver or customer; a customer may refer a shop or driver; and a driver may refer a shop or customer. A reward becomes eligible only after the referred account completes real paid activity. This blocks self-referrals, fake accounts, and rewards for signups that never use the service.
- Customer reward: a store-funded or Espresso Run-funded order credit after the referral milestone.
- Driver reward: a clearly disclosed bonus that never reduces another driver's delivery pay.
- Shop reward: a platform-fee credit or sponsored-page credit—not a hidden menu markup.
Exact reward values stay disabled until tax reporting, fraud controls, and unit economics are approved.